1. How do I place a return?In the rare case case that you want to return an item you may contact firstname.lastname@example.org for assistance. Make sure to review our Return and Exchange policy for more information.
2. How long till my order my order is shipped?
After you have placed an order it will take 5-7 business days for your order to be shipped out. You will receive a confirmation email with all the details.
3. Where is my Package?
Please refer to the shipping notification in your email which gives you the most up to date tracking from USPS.
4. Does each Subscription box have instructions for the items in the box?
Yes! Each box Comes with a detailed description of each items as well as instructions on how to use certain ones.
5. How does the Gift Card work?
You place your order through our site. Once purchased, you can send it to a recipient of your choosing. (A valid email address is REQUIRED)
E-Gift Cards can be purchased in increments ranging from $25 to $200.
Once purchased, An e-mail will be sent within 24 hours to the recipient, notifying them that a E11EVATE E-Gift Card has been purchased for their use.
6. How do I use the promo code?
If you have a promotional coupon code that can be redeemed from E11EVATEShop, please enter the offer code in the box in the shopping cart area upon checkout. The promotion will be reflected in the subsequent pages.
7. What payment Methods do you accept?
We accept payments through Pay Pal, Apple Pay, Shop Pay, Mastercard, Visa, American Express and Discover.
8. An item is missing from my shipment.
In the rare case case that you did not receive an item, you may contact email@example.com for assistance. Will get back to as soon as possible.
9. I'm having trouble placing an order?
If there is an item you have in mind but are having issues at checkout, feel free to contact us via email at firstname.lastname@example.org.
10. How do I get more information about products?
For questions about products and anything else we offer on our site, contact us at email@example.com.
11. How long until my order my order is shipped?
After you have placed an order it will take 1-2 business days for your order to be shipped out. You will receive a confirmation email with all the details. (Revised we ship in 1-2 business days)
Returns & Exchanges
You may return any item for a refund up to 14 days after delivery. Please note, we do not refund shipping and handling charges, only the actual price of the item(s) you are returning.
While we want every single customer to be 100% satisfied with their order, we cannot offer returns or exchanges on certain items unless they arrive damaged or defective.
- Custom or Personalized orders
- Downloadable products
- Books with obvious signs of use
- Gift cards
- Any item not in its original condition, is damaged or missing parts for any reason not due to our error
- Any item that is returned more than 14 days after delivery
Please contact us if you have any problems with your order via firstname.lastname@example.org and we will work to get any issue resolved for you.