Shipping & Returns

Returns & Exchanges

 

You may return any item for a refund up to 14 days after delivery. Please note, we do not refund shipping and handling charges, only the actual price of the item(s) you are returning.

While we want every single customer to be 100% satisfied with their order, we cannot offer returns or exchanges on certain items unless they arrive damaged or defective.

-        Custom or Personalized orders

-       Downloadable products

-       Books with obvious signs of use

-       Gift cards

-       Any item not in its original condition, is damaged or missing parts for any reason not due to our error

-       Any item that is returned more than 14 days after delivery

 

Please contact us if you have any problems with your order via support@e11evateshop.com and we will work to get any issue resolved for you.